My pal, Julie Donovan, sent me this link today. Julie's incredibly talented, btw.
If you're on the client side of the business and your company operates like the customers in this video, stop it now -- for your own sake. To quote Mark Twain, "When you need a friend, it's too late to make one." You never know when you'll be looking for a new job and need the help of a former vendor. After all, some vendors know everyone. Do you really want to be known in your trade as a tool? Think about it.
