If you're on the client side of the business and your company operates like the customers in this video, stop it now -- for your own sake. To quote Mark Twain, "When you need a friend, it's too late to make one." You never know when you'll be looking for a new job and need the help of a former vendor. After all, some vendors know everyone. Do you really want to be known in your trade as a tool? Think about it.