Seth Godin has an interesting blog post about customers getting banned from businesses for bad behavior. Example: If a passenger gets rowdy on a flight to Timbuktu, might they find themselves blacklisted on future flights? Until Seth's post, I had never thought of that possibility. And further to my ACLU / CRM post, might the offending passenger find himself unable to buy a ticket on all airlines who share customer data? Hmm ...
Like most of us, I'm not sure I like the idea of having a black mark on my permanent record because of one unfortunate incident -- which may or may not be my fault. I can recall vividly an occasion where one airline bumped me from an intentionally overbooked international flight and left me stranded overnight in a crowded airport. Jerks! I'm sure if I had had a blog back then I would have written about it. Thankfully, I'm above that now.
We all have stories like this. And now we all have blogs. Will we [as customers] ever pay the price for telling those stories? Seth thinks so.
My question is, "How might such stories be held against job applicants?" Everyday I hear stories about candidates getting Googled by prospective employers. And now that I am experimenting with ZoomInfo's PowerSearch -- an absurdly powerful research tool which serves up cached /archived pages on people -- it seems like unfavorable or regrettable web pages are like tattoos: Easy to get. Hard to remove.
My advice: Don't blog mad -- or drunk. Increasingly, the web has a tendency to remember such things about customers and candidates.
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